Terms & billing

Who you are dealing with

Jessica Gao, a sole trader in Sydney, New South Wales, Australia, trading as ManduMagpi. ABN 79 567 010 980. Contact: contact@mandumagpi.com.au.

These terms are governed by the law of New South Wales, and the courts of New South Wales can hear any dispute. Your rights under the consumer law of the state you live in still apply.

What is for sale

• Worksheets: HSC-style maths worksheets with marking guidelines and worked solutions, at the price shown before you buy. You can read them on screen and download them as a PDF straight after paying.
• Plans (My Year, My Year Plus and Whole Library): open a set of worksheets for as long as the plan is active. See "Plans: renewal and cancelling".
• A free account, with free quizzes and free papers. It never asks for a card.

Requesting a worksheet we do not have yet is not a purchase and commits you to nothing.

How the worksheets are made

Jessica writes the worksheets with the help of AI tools, then checks each one question by question against textbooks, past papers and the NSW syllabus. If you find a mistake, tell us: see "If a worksheet has a mistake".

Prices and receipts

• All prices are in Australian dollars, and the price you see at checkout is the full price. There are no extra fees.
• ManduMagpi is not registered for GST, so no GST is charged and none appears on your receipt. If that changes, prices will say so before it applies.
• You get a receipt by email for every payment.
• If a price is obviously wrong (a decimal point in the wrong place), we will contact you rather than hold you to it, and you can cancel for a full refund.

Plans: renewal and cancelling

• A plan is a subscription. It renews automatically at the end of each period (every 3 months for a term plan, every 12 months for a yearly plan), and the card used is charged the plan price each time, until you cancel.
• The price and how often it renews are shown on the plans page and again at checkout before you pay. A coupon comes off the first payment only, and checkout says so.
• Cancel at any time, online, from your dashboard (Plan, then Card, receipts or cancel). There is no exit fee, no minimum term, and no need to contact us or give a reason.
• When you cancel, the plan stays open until the end of the period already paid for, and you are not charged again.
• Before a yearly plan renews, we email a reminder with the date and the price.
• If a plan's price goes up, we will email you at least 30 days before it applies to your next renewal, so you can cancel first. A price rise never applies to a period you have already paid for.
• While a plan is active you can read and download every worksheet it covers. When it ends, those worksheets lock again, and the licence to use copies you downloaded under the plan ends too. Worksheets you bought on their own stay yours.
• We add worksheets to the library often. We may retire one that is replaced by a better version. If we ever reduce what a plan includes in a way that matters, we will tell you, and you can cancel and get a refund for the unused part of the period you paid for.

Cancelling stops future renewals. It does not take away any refund you are entitled to under the Australian Consumer Law, set out next.

Your rights under the Australian Consumer Law

This section matters most, so it comes before our own rules.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits them. If anything here seems to, the guarantee wins.

• Worksheets must match their description, be fit for purpose and be of acceptable quality.
• Plans must be provided with due care and skill, be fit for the purpose we describe, and be available within a reasonable time.
• For a major failure you can choose a refund or a replacement, and compensation for any loss you could reasonably have expected.
• For a problem that is not major, we fix it within a reasonable time. If we do not, you can cancel and get a refund.

We never say "no refunds" or "all sales are final". Those statements are misleading when consumer guarantees apply, which they do here.

If a worksheet has a mistake

• Email contact@mandumagpi.com.au with the worksheet and question. We check it, fix it, and the corrected version replaces the old one for everyone who has it.
• If a mistake makes a worksheet you bought unusable, you can choose a refund instead.

Refunds, and how to ask

Email contact@mandumagpi.com.au with what went wrong and your order details if you have them. We reply within 5 business days.

• If a worksheet is not what it says, cannot be used, or you were charged twice, you get your money back. You do not have to argue for it.
• The law does not require a refund for a change of mind on a worksheet you have already opened. We still usually give one if you ask soon after buying.
• Refunds go back to the card that paid.

Who can buy

• A student aged 13 or over can buy a worksheet or take a plan on their own account. Under 13, a parent or guardian buys for them.
• If you are under 18, ask your parent or guardian before you buy, and only use a card you are allowed to use.
• A parent or guardian can buy for their child instead. The plan is added to the child's account, and the parent is billed and can cancel.
• If a student under 18 bought something without their parent or guardian's permission, the parent can email us. We will cancel the plan and refund the payments made without permission.

Nothing here limits your rights under the Australian Consumer Law.

Changing a plan

• Moving up a plan (from My Year to My Year Plus or Whole Library, or from My Year Plus to Whole Library) starts straight away. You pay the difference for the time left in the period already paid for.
• Moving down a plan starts straight away. The difference for the time left becomes credit on your account and comes off your next payments. If you cancel with credit left over, ask us and we refund it.
• Switching between paying each term and paying yearly happens when the period already paid for ends. You can undo it before then.
• Only the person who pays for a plan can change it.
• My Year covers the student's school year; My Year Plus covers their year and the year above. Both move up a year each January. To change the year at another time, we ask for a photo of the student's ID card, which we check and then delete within 7 days.

Accounts

• One account per person. Keep your password to yourself. A student account can be signed in on one device at a time: signing in on a new one signs the old one out.
• A student under 15 needs a parent or guardian to agree before the account works. Under 13, a parent makes the account. The privacy policy explains how.
• You can delete your account at any time from Profile and settings. If a plan is still set to renew, cancel it first.
• Tell us straight away if you think someone else is using your account.

Usernames and Friends

• Choose a username that is not rude, hurtful, or someone else's name, and that does not give away your real name, school, phone number or social media.
• We may change a username that breaks these rules. We will tell you why and let you choose a new one.
• Only add friends you know in real life. Friends, challenges and live matches are for quizzes only: there is no messaging.
• If anything on ManduMagpi makes you uncomfortable, tell a parent or email contact@mandumagpi.com.au.

Using the worksheets

Jessica owns the copyright in the worksheets. When you buy one, you get a licence for one student to use it: to read, print, write on and keep it.

• Please do not share, upload, sell or pass on the worksheets or the marking guidelines, or use them with a class.
• A teacher or tutor who wants to use them with several students should email us, and we will work something out.
• If an account is sharing paid worksheets widely, we will email you, explain what we have seen and give you 7 days to reply before we do anything. If it does not stop, we may close the account and refund the unused part of any plan. We would only act without warning to stop something serious, such as the whole library being posted publicly.

Things we cannot promise

• We cannot promise a particular mark, band or ATAR. Nobody honestly can. We promise care and skill in writing and checking the worksheets.
• The site will occasionally be down for maintenance or because something broke. We fix it as fast as we can. If an outage stops you using a plan for a long time, ask us about a refund for that time.

Problems and complaints

Tell us first at contact@mandumagpi.com.au. We reply within 5 business days and try to fix things quickly and fairly.

If we cannot sort it out, you can contact NSW Fair Trading (fairtrading.nsw.gov.au, 13 32 20), which helps with consumer complaints for free.

If we change these terms

The date at the top changes, and we email everyone with an account at least 30 days before a change that affects them. Changes never apply to a period you have already paid for.

If a change makes a yearly plan you have paid for clearly worse, you can cancel and get a refund for the unused part.