Student safety

Working With Children Check

The tutor holds a current NSW Working With Children Check.

We do not publish the number on this page, and you should be wary of anyone who does. A WWCC number is sensitive personal information, and NSW guidance is that it should be kept out of public sight rather than posted where anyone can copy it.

What you are entitled to is the ability to check it yourself, and we would rather you did.

• Ask us and we will give you the tutor's full name, WWCC number and date of birth. Those three things together are what a verification needs.
• You can then confirm the check is current and cleared through the NSW Office of the Children's Guardian at ocg.nsw.gov.au.
• Ask at any point — before the first lesson, or a year in. We will not ask why.

A check clears a person, not an organisation. If we ever engage a second tutor, they will hold their own Check, we will verify it before they teach anyone, and this page will say so.

How lessons are conducted

• Online lessons are one-to-one over video with a shared whiteboard, and a recording is sent to the parent or guardian afterwards.
• In-person lessons happen at your home, in a shared space rather than behind a closed door.
• Small-group lessons are two to four students at the same level.
• A parent or guardian is welcome to sit in on any lesson, online or in person, without arranging it in advance.

What we deliberately do not do

Some risks are best removed rather than managed. These were designed out of the software, not bolted over it.

• There is no direct messaging between a tutor and a student on this site. There is no inbox, no chat, and no way for an adult to reach a child privately through this platform.
• Everything about lessons — scheduling, changes, feedback, problems — goes to the parent or guardian's email address.
• A student's account cannot be used to contact anyone.
• We do not ask students for a phone number.

Raising a concern

Email mandumagpi@gmail.com and say what happened. You do not need to be sure, and you do not need to phrase it carefully.

• We acknowledge within one business day.
• We write down what you told us, what we did, and when.
• We tell you the outcome. If we cannot for a reason, we tell you that instead of going quiet.
• You can raise a concern anonymously, though it limits what we can come back to you about.

If a child is at risk

If you believe a child is in immediate danger, call 000.

• NSW Child Protection Helpline: 132 111, 24 hours.
• Victoria Child Protection: see the Victorian Government website for the number for your region.
• You do not need to tell us first, and we would rather you did not wait for us.